Letters of Appreciation
I want to thank you and all the great people at PCI for the wonderful job you did in repairing the damage done to my family room after heavy rains caused the ceiling to collapse. It is absolutely amazing how PCI was able to take a room, where a good part of the ceiling, walls, and floor were damaged and make them look not only as good as, but better than, they had before. Not only that, but you, Billy, and all your/staff and crew members were very patient with, and helpful too, a person who has very little knowledge of the ins and outs of construction and building repair – and sometimes has trouble making up her mind.
I also want to tell you how wonderful all the people working on this project were. They were professional, thorough, pleasant to have around, and did a clean, efficient job. I am only sorry your people work exclusively on Insurance Company jobs because I would gladly recommend them, and PCI, to all my friends.
Finally, I really appreciate how you were able to work directly with the insurance company to resolve any problems — dealing with things I would never have been aware needed to be repaired/replaced.
Dear Joe and Jimmy,
Thank you for all your advice, generosity, and assistance in restoring our home. Your staff, especially Billy, Mike, Andrew, and the office secretaries, was a genuine pleasure to work with. It was a very stressful ordeal for us, however with your help our problems were solved in a timely manner. Any questions or concerns we had were addressed very promptly and to our satisfaction. Working with professional people such as you and your staff made getting through our crisis extremely easy. I am sure we will cross paths again as I feel that we are part of your PCI family. Again many thanks for doing a terrific job. After being a landlord for five years, I decided to put the house up for sale. The couple who purchased the home love it. The house sold after being on the market for only two weeks. There was a lot of interest and everyone was complimenting the renovation and work that had been done. Best wishes and continued success for all of you.
Ed & Marie Centanni
As an Amica policyholder (home and auto) for some 25 years, I write to advise you of a recent claim handling experience.
In January of this year, while on vacation in South Carolina, a bathroom pipe froze & burst in my Garden City home, causing extensive flooding in some two and a half rooms. I was called by my neighbor and returned the following day. I called Amica to report the loss, and asked if they had anyone to begin the cleanup. They had PCI Corp call me and someone was there within a day to begin cleanup. The claim was assigned to Mr. Ben Horwitz of your office, who came to the house within a day or so, and helped me assess the damage, taking pictures, etc., and explain the process. The process got a little complicated because some asbestos was found, necessitating 5 days of guys in hazmat suits sealing off the house. Mr. Horwitz worked with me with respect to the loss of use provisions of the policy. Both he and I made lists with respect to the personal property.
The claim has now been fully resolved and I wish to tell you how completely impressed I was with Mr. Horwiz’s handling of the claim. He was concerned throughout, made sure he stayed in touch, kept me informed from the company’s end, sent claim check’s promptly and with explanatory cover letters. I am truly grateful for his concern and professionalism. I am also grateful for the help and professionalism I received from PCI Corp. who performed not only the cleanup but also the repairs to the house.
I am glad you have Mr. Horwitz as an employee and glad you had PCI on your approved list, and I thank the company for the amicable resolution of the claim.
William J. Cariello
PCI just completed a leak repair job in our home, and we must tell you how very happy we were with everything! The job was scheduled in a timely way, everyone got here exactly when they said they would, and the entire crew was, at all times, polite, helpful and understanding. There were, simply, no problems at all!
Particular thank-you’s go to Paul Fiorvante, Project Manager; John Walsh and his pack-up and clean-up crew; Marlon and his floor repair and refinish crew; and the painting and the sheetrock crews. Kudos to all of them.
With many thanks for a job well done, and best wishes for a happy, healthy New Year to all,
Connie and Alan Ring
Dear Joe Gentile,
I am writing to you today as a very satisfied customer. PCI services were recommended to us by our Kemper Insurance adjustor after we had a radiator bleeder value destroy our living room floor and basement ceiling, walls, and carpeting.
My wife and I are so impressed with all your staff, from the front desk personnel, Paul our claims manager, and Billy our project manager. All were accommodating, understanding, and delivered high-quality customer service. In addition, the crews working in our home were professional, polite, exceptionally clean, and highly skilled workers. On behalf of my wife Ann and myself, thank you for turning a stressful situation into a very positive experience. We love our new living room floor and refinished basement.
Dear Mr. Gentile,
We just had to write you a quick note, even though the work is not complete yet on our home. This is the second time in the past 4 years that we have had raccoon damage to our home. Our insurance company (Adirondack/Narraganset Bay) recommended your company this time. We cannot say enough about the work that has been done or the employees that have been to our home. Everything has been phenomenal! The work is exceptional and the employees are so compassionate and caring. The destruction that was done to our home this time by the raccoons was overwhelming. The first crew sent out by Paul Fiorvante (who was/is amazing in telling us exactly what was going to be done) on Monday and Tuesday, July 9th and
There is still a lot of work to be completed. We had made plans to go on a small 3-day vacation with our children and grandchildren starting this Sunday and returning on Wednesday. We were going to cancel it, but Andy talked us out of it as he saw how overwhelmed we were by the damage. He reassured us that everything will be completed as soon as we get home. He made sure that the work that needed to be completed so that wouldn’t worry about leaving our home was. We will write a longer letter when the work is complete to praise your business even more! We understand that your business is family run. There is nothing better than family. You can be very proud of your business and employees. We certainly are! Thank you from the bottom of our hearts!
Linda and Bob Pennington
Earlier this year I woke up to a flood in my home. Needless to say, there was extensive damage and an insurance claim was filed. The process was scary up until I met Paul that is. He walked my husband and I through the renovation process and alleviated some of our concerns. After our initial meeting with Paul, we then met with Billy the foreman. Let me start by saying you have an incredible team at PCI. Billy explained what was needed and also provided some vision of what could be done. Once everything was prepped and ready to go, Scott, Carlos, and Kevin worked on my home. They were all diligent, respectful and did quality work. Your team took what was a difficult time for my family and I and turned it around. We are very pleased with the work that was done. They are to be commended for their work ethic, professionalism, and the end result.
Please extend our sincerest thanks to Paul, Billy, Scott, Carlos, and Kevin. We wanted to make sure that you knew the quality team you have in place!
The Morales Family
To whom it may concern,
My wife and I spent 5 weeks at the Hyatt Hotel adjacent to where we live because we had water damage in our house. It sounds like fun but believe me after one week, it was a nightmare.
I’m writing this letter to thank everyone at PCI who was involved in restoring our property. They were recommended by our insurance company and it turned out to be a great recommendation.
Everyone who entered our home was courteous, professional, and skilled at their specialties. The painter, the tile men, the plumbers, the wood floor men and the movers were all incredibly adept at what they do. When people are good at what they do it often comes across in their demeanors. My wife and I couldn’t get over just how nice EVERYONE was.
The entire contents of our house had to be moved out and stored in one of their facilities. When it came time to return everything after the work was completed, it was done to perfection. Everything was labeled ahead of time and measurements were taken to make sure that all the pieces of furniture were exactly where they were supposed to be. TV’s, computers, DVD players, etc were all reconnected without a hitch. Couches, tables, chairs, lamps, clothing and art work were also returned to their original spots.
I’d be remiss if I didn’t single out one person. His name is Paul. My wife and I can’t say enough about him. He coordinated everything and was always available to walk us through every step of the way. He’s organized, easy to deal with and made sure that everything went smoothly. If he said the tile men would be at our house at a certain time, they were there at that exact time. Same with everyone else. At times, he even did things that he didn’t have to do, like putting in new adjustable door stops at his own expense, and other little things too numerous to mention. He has a good sense of humor and knows how to deal with people. He’s definitely an asset to your company. He’s the one who’s the liaison between the home owner and everyone else. He’s the one who coordinates everything. He’s the one who listens when you have concerns. After 5 weeks, it seemed like he was part of our family. We actually missed him after the job was done.
To sum it up, Paul is terrific, the whole company is amazing and I’d highly recommend them to anyone who needs their services. Our place came out great and it’s entirely due to the craftsmen at PCI.
Thanks for everything!
Bob and Janet Kutin
Jeanette and I just wanted to let you know how satisfied we are with the results of the work your company recently completed at our home.
We are delighted that Kevin Frey recommended PCI to handle the cleanup of the water damage and killing of the mold. We are even happier that it led to your company being selected to do the actual reconstruction of the basement.
Jim, from Billy Immel, who helped us select the replacement materials to all the guys who actually performed the work, it was as professional as one could ask for.
PCI’s crews did excellent work, met all of our expectations and exceeded the bar with cleanliness, neatness and punctuality for the five days that they were in our home.
Your management and staff were courteous, knowledgeable and a real pleasure to deal with.
The entire experience was one that we had not expected. It is rare to find organizations that perform so skillfully. It is also very unique in this day and age. For that, we thank you again.
Michael & Jeanette – Glen Head
Dear Mr. Dragonetti,
A letter of thanks is in order from a most grateful Met policyholder (Homeowners, Auto, PELP, and Renters), for the all—around superior job that PCI Services, Inc. of Bohemia, NY has just completed on my home in East Hampton, NY.
From the day I called in my claim after a severe winter storm damaged my home and was informed by a counselor that Met P & C would recommend a contractor, to the day that work was completed, I have had the very best of treatment from the most professional and knowledgeable people, starting with Joe Gentile from PCI who immediately put me at ease with his manner and professional expertise. He followed through on every appointment he made and assured me the work would be done to my complete satisfaction. He then sent Billy Immel whose patience and cooperation are unparalleled when it comes to customer satisfaction, Billy was very generous with his time and suggestions regarding choices and it quickly became evident that he genuinely wants his customers to be happy with all the work that will be done. The men Billy sent to do the actual work Mike and Brian — were exceptional in every way. Their craftsmanship was outstanding, their respect for the home and the homeowner seemed to come naturally as they worked, and they promised us they would come back and finish all those odds and ends, and they did!
The finished product looks terrific and we are more pleased than we ever imagined. I am appreciative to Met P & C for bringing in this wonderful team of professionals, whom I cannot praise enough. My neighbors are amazed at how hard and long they worked, and kept asking if they are available for private jobs. Indeed the house looks new and beautiful. I would gladly recommend them to any of your customers; if you need to see the house please feel free to do so!
A few years ago I switched all my policies over to Met Life when my union, the UFT ( affiliate of NYSUT) endorsed the company. Although my premiums were increased at the time, I must say it has been worth it because Met has come through with the coverage and as an added bonus, with a high quality company — PCI Services, Inc.
Once again, thank you to all parties concerned. I have already spread the good word about Met P & C to colleagues, friends and neighbors. I feel very good about having Met as my insurance company.
Peter – East Hampton
I wanted to write to you concerning the outstanding service you provided by having Bill Immel as the foreman on the work on my home. He provided not only oversight of the project but he did above and beyond my expectations to make me feel that PCI was going to do a comprehensive and first-rate job. He prepared his workers to come into my home to not only work efficiently but they were very respectful of my property, my family and me personally. These days it is very difficult to find people that you can trust will do what they say they will do. I appreciate that your company and your foreman Bill Immel did just that. I am extremely happy with the end result of all the work done in my home. I plan to recommend PCI Services to my friends, associates and family as their need would arise. Thank you again for everything.
Sharon – Oakdale
Dear Mr. Masullo,
I feel, next to a picture, the spoken/written word is the best means of expression. Therefore, these words are my pictures of the crew you sent to my home.
Mr. Bill Immel can only be described in two words, “professional and personable.” I respect the way he cheerfully made my requests and expectations priorities. I feel sometimes he went “beyond the call of duty” simply because he truly feels the customer does matter and he has pride in himself and his crew to do the best job possible.
Speaking of the “crew”, I’d like to begin with Mr. Mike Rivers and Mr. Kevin Rivers who completed the major repairs. These two young men came into my home and did such a phenomenally professional job that I was amazed…such talent! Not only were they masters of their craft, they were the tidiest people I’ve ever met. In addition, I felt at ease and comfortable with the “Rivers” in my home. They always carried themselves in a business like and professional manner, yet friendly and easily approachable.
Next, Mr. Oriel Ortiz and Mr. Carlos Tappia can only be described as the two men who “put on the trimming” to Mr. Immel’s great crew. You can’t have a perfect picture without a great frame. As with all of Mr. Immel’s crew, these two men also were professional, did a great job and represented your company extremely well.
To sum it all, Mr. Immel came to my home with his leadership and best ingredients. Mr. Mike and Kevin Rivers did the mixing the baking perfectly; and, Mr. Ortiz and Mr. Tappia put on icing with ease. Please make Mr. Immel and his crew aware of my satisfaction and my appreciation in the trustworthy-manner in which they earned themselves. Finally, express my many thanks to them for a job “WELL DONE”!
Therefore, Mr. Masullo, if I can be of reference to your future customers, please do not hesitate to contact me.
M. Tamiko – Mastic Beach
Last night I sat in my library.
I can’t think of a better way to compliment you and your crews for the work you’ve done on our home.
When the fire occurred on 4 May, I couldn’t imagine what we’d have to do to fix the damage, but I was sure it would take me months to coordinate the work and get it done. We never expected that our call to GA would result in such swift and complete action.
I still remember how stunned my wife was as she described PCI’s initial visit. It was as though the cavalry had arrived. You laid out what needed to he done, the order in which things would take place and when it would happen. Then you made it happen.
The following week, the workers arrived day after day including the holiday weekend when we got our second coat of polyurethane. Each crew was on time, pleasant, careful and patient, working until their part was finished. You were available to answer our questions and manage the job. It was like witnessing a military operation.
I can’t image how an insurance company could have been more responsive to our needs. Several of my colleagues at work find that our experience with an insurance company is enviable and have asked who we deal with. GA will get the credit and the recommendation. They deserve it for finding a contractor who gets the job done. Still, I hope we’ll never need to find out how good GA is again.
We can say thank you, and yet it is woefully inadequate to truly express our gratitude.
John – New York City
I’d like to thank you for the fine job your organization did in cleaning up and restoring my residence after my recent water problem. Ray did an excellent job in every facet of the project. He was timely, efficient, clean, and his craftsmanship was excellent. You should be proud of your staff’s performance, as I’m sure you are.
After experiencing PCI’s service first hand, I can easily see why Bruce Sanderson and Rick Nilsson use your organization as one of our “Property Care” service providers. Our insured/claimants are certainly in good hands.
Again, thanks for your assistance. I hope that I won’t need it again, but if I do, I know that the job will be done right.
General Accident Insurance Company
Dear Mr. Masullo,
I would like to take this opportunity to express my complete satisfaction with the repairs your organization has made to my chimney/roof/and T.V. antenna.
It was all done so quickly, professionally, and in such good spirit that I could not help but write this letter and let you know how I feel. In addition, all of your workmen were perfect gentlemen.
Please don’t hesitate to use me as a reference, should the occasion arise.
The United States Life Insurance Company
To Whom It May Concern,
I would like to commend your company in a very positive way for the service you recently provided us through Liberty Mutual Insurance. The damage caused to our basement was expertly taken care of by all concerned in a very professional manner.
Thomas Gentile and William Immel were both very helpful in explaining what had to be done and in what time frame in a very courteous manner. Scott and Carlos who did the repair work were very neat, clean and hard workers and extremely polite.
All in all please know that we were very pleased with the work done and in the professional and courteous manner in which all your personnel conducted themselves.
Constantine – Garden City
Tested by Fire
To the Editor:
On Sunday, Oct. 13, 2002, at approximately 6 a.m., an electrical fire broke out in our attic due to a faulty exhaust fan. It was a very fortunate coincidence that the VanEtten brothers, Robert and George, were passing by with plans to go fishing. They saw the flames leaping out of the attic louver, stopped their vehicle in the middle of the street and ran to our house, knocking on the front door to awaken us. They informed me of the fire and then called the fire department. I woke up my wife and sent her to the neighbors. The fire department arrived almost immediately and proceeded to put out the blaze. As an ex-fire chief in East Marion in the early ‘60s, I stood in awe of the professionalism shown by our volunteer firemen and women. These volunteers would certainly equal or best any paid personnel.
Fortunately we’re insured with MetLife, the broker being Townsend Greenport Insurance and Lee Fitting, its agent, responded promptly. After a meeting with Metlife representative Steve Garms, we decided to use MetLife’s contractors, PCI Services. Their estimator Mike Masullo, coordinated the efforts of all the businesses needed to restore our home. Within a few days all of our possessions — including 90 boxes of personal) items, countless articles of clothing and all our furniture — were taken away for evaluation, and those that could be saved were thoroughly cleaned, Our house was totally overhauled and everything is either restored or is brand new after only a few weeks.
Our friends and neighbors were fantastic with all their offerings of help. We love our small town and are thankful that we live in the East-West District of Greenport, Town of Southold.
Happy New Year,
Midge and Tony – Greenport
Dear Mr. Gentile,
It is my opinion that when a company provides a service which exceeds the quality of service expected, it is important that that service be recognized. I speak of the emergency services provided by your office with respect to the above captioned commercial insured. When I returned to the insured’s premises after all emergency services were concluded I was complimented on my selection of Pro-Clean Restoration as the service provided was beyond their expectations. Basically, I was told that when Pro-Clean entered the premises which was flooded they immediately took charge of the situation, assured our insured that the premises will be restored to the pre-loss state. Our insured was made to feel confident permitting them to continue their normal work and thereby minimize any interruption of their normal business activities. As one employee told me, “These guys (Pro-Clean) came in like gangbusters, immediately took charge and before you knew it this flood was history”. Since I was complimented I would like to share some of the pleasure expressed by the insured.
It is times like this that make me proud. Please keep up the good work. I am committed to providing excellence in service and with your assistance I will be able to fulfill this obligation to our insureds.
Very truly yours,
Dear Mr. Fiorvante,
Recently, PCI was called upon by our insurance company, Metropolitan, to service our house due to a oil burner “puff-back.”
I just want to share my thoughts with you, commending your company for a thorough job, professionally completed. The staff that occupied my house made me feel comfortable about their presence, and completed their tasks in a very efficient manner.
Metropolitan made a good choice when they choose PCI. Thank you.
Barbara – Nesconset
We had to write this note to let you know how thrilled we were with the work and everyone involved in restoring our home after extensive water and smoke damage.
Steve Garms, our adjuster, immediately sent a cleaning crew from PCI Services, planted us safely in a hotel and showed nothing but understanding while assessing the damage. He was fair and expedient in taking care of our loss. Steve also suggested that PCI Services be used for the reconstruction phase. Taking his suggestion turned out to be the best decision we could have made. Tom Gentile of PCI Services went over precisely what the job would entail and every detail explained. He was professional, knowledgeable and helped us out in every way possible and no question was left unanswered. Tom gave us complete confidence and assured us we would be happy with all aspects of this renovation. He was right. Tom put us in the capable hands of Bill Immel for the actual reconstruction work. Bill went way beyond what was expected, making sure we were happy and his input was invaluable. He was organized, on time and responsible. He took pride in everything he did. Bill and his crew were in my home for over two weeks and they made an overwhelming situation as stress free as possible. Because Bill always treated his crew with respect, they worked tirelessly for him and us, creating a professional yet easy environment to be in.
They succeeded in making my house into a beautiful home once again.
Jean and Richard – Stony Brook
Hope you are well. I stopped by the house today to check on things and was “wowed” by the progress.
All I can say is that PCI is a fantastic company, in every sense. In particular, the people working for them are just great. I have high praises for them, and you, too!!! And I’m not done singing, so be prepared for my occasional emails belting out my praise for all of you.
And when it’s all said and done, let me know who to tell and where to send it. It is the least I could do to say thank you and express my sincerest appreciation.
Blair – Suffolk County
Just a short note to let you know your crew did a superior job cleaning up my home this week. Both Andy and Scott worked above and beyond what I expected.
I felt comfortable enough to leave the crew on their own and not have to watch over them, which made my life much easier.
Although I hope never to need your services again, should some problem arise, be assured you will be the first to hear from me.
Matt – Brooklyn
Dear Ms. Caputo,
I am writing this letter to express my satisfaction with the work performed on our home by the company PCI Services Inc. 701-8 Koehler Ave. Ronkonkoma, NY 11779. PCI contracts with Liberty Mutual to perform household repairs after water damage. I must say that at first, having experienced less than satisfactory results from other service companies hired by insurance companies who carried our past coverage, I was skeptical of any service company recommendation by an insurance company. However, I am very pleased to report that those initial feelings of doubt were quickly proven wrong.
PCI’s workers and representatives were professional, courteous, as well as friendly and considerate. Tom and Billy were very pleasant to deal with as well as businesslike and seemed to take pride in their company and its reputation. They were truthful, reasonable, and reliable. They began work when they said they would. The involvement of their company and Liberty Mutual’s handling of the claim the night of the water damage occurrence was a Godsend. Their workers were always on time and very hard workers who worked continuously throughout the day. They completed work each day in a timely fashion, without compromising the quality or quantity of the days work, so I would be able to make visiting hours at the hospital where my husband had been admitted for stress related medical problems just prior to their beginning the job. They arrived on time and were very careful with our home and our possessions. They left the premises as clean if not cleaner than when they arrived. The craftsmanship was excellent as well. I would like to commend you, your office and PCI on a job very well done. My husband Ronald and I are extremely pleased with the results.
Ileana – Miller Place
I would like to take this opportunity to thank you and your staff for the outstanding workmanship that was performed to our bathroom.
The very first person that came into our home and everyone thereafter was excellent. Not only did they do a magnificent job, they were courteous, neat and extremely trust worthy.
My wife and I were very satisfied in choosing your company and were pleased with each individual and the expertise of their respective professions.
In closing we want to especially thank you for working with us and coordinating the entire project.
Lorraine and Ronald – Deer Park
Dear Mr. Drake,
I am writing to let you know how pleased I am with the help I received recently from everyone at MetLife and PCI Services. On August 13 I had a flood at my house. It was one of the most upsetting and aggravating things I have experienced. However, from the moment I called MetLife to report the incident I was treated with care and concern.
I was especially impressed with the professional manner of all the people connected with PCI. Jim Karl coordinated the restoration of my house in an efficient and thorough way. His crews arrived when they said they would and stayed until the job was done completely. They were extremely pleasant and knew how to get the job done.
What started out as a frightening and overwhelming nightmare has a happy ending thanks to all of you. I felt it was important to let you know when things are done the right way. Thank you.
Ruth- Dix Hills
Dear Mr. Gentile,
I wanted to make you aware of my experience with PCI. I have been living in my current house for four years now, and have dealt with numerous plumbers, electricians and contractors and I also work in a field that deals with contractors and I have to say until now I have not had many good experiences.
Here is my story:
In the middle of the night my kitchen fell down for unknown reasons, the next day I contacted my insurance company and the referred me to Kevin Frey of Kemper. Kevin immediately responded and soon after I met Ken of your office two professional gentlemen. After some consideration I decided to use PCI to restore my kitchen.
At this point I was introduced to Billy. From the first time we met I was confident I made the right choice. I don’t know where to start. Billy met us with cabinet companies, granite and tile companies Saturdays, evenings and answered so many phone calls I had him in my speed dial and all with a smile. He helped us make selections and had incredible ideas.
Now the job begins, each day Bill and his crew were there the same time, worked diligently to get the job done. I have never experienced such professionalism and attention to detail as I have with Bill. Also, an electrician and plumber were brought in and both did a spectacular job.
I hope you have an opportunity to view the pictures and see the work Billy has done, not to mention in the beginning of the job everything was carefully covered and at the end of the day I never would have known work was done in my house. His design was gorgeous and the colors he helped us coordinate were perfect. Billy is an asset to your company and very dedicated. I would highly recommend him to friends and colleagues. Please understand this is a brief description of what Billy has done. He has done too much to mention it all.
Thank you for providing such great service; I can fully understand why Kevin Frey would use your company.
Donna – Melville
The new year seems to have brought about several changes already. The transferring of the Long Island property examiners desk from this district office to our home office is one of those changes.
If there is one thing that I have learned in this business, is that the more things change, the more they remain the same.
Certainly, I will have no more direct contact with you or your adjusters, but you will continue to provide your services to a different person at a different location.
The fact that PCI Services remains in the loop is a statement of satisfaction from The Blue Ridge Insurance Company.
I would like to take this opportunity to thank you and all of your staff for the outstanding services they have provided during this project.
From the onset of the claim, to its conclusion, our policyholders have been treated with the utmost professionalism. I have had the opportunity to re-inspect your damage appraisals and have always found them to be well within company standards. Having reviewed a multitude of your reports and being in contact with your adjusters on a daily basis, I can state without reservation that your staff has an excellent knowledge of claims handling and policy interpretation.
This letter could go on for pages but I will avoid defining quality work too closely in fear of omitting a specific party or concern. The fact that your entire staff has performed professionally is a tribute to your efforts. I do appreciate all that you have done for me.
Material Damage Specialist
Blue Ridge Insurance Company
Enclosed please find a signed copy of the Certificate of Completion for the restoration work performed by your company at Wendy’s.
On behalf of the store, I want to thank you for the urgency, quality of work and professionalism you and your staff exhibited during our difficult time. You have assisted us tremendously in adhering to our tight re-opening schedule.
Esther Y. – Bronx
Dear Mr. Banuchi,
I do not remember ever having a claim, but I have constantly heard stories of people complaining of “dealing with insurance companies” and “contractors who deal with the insurance companies” At this point, I can say that I was very pleased to be dealing with you. You showed me that extra service by coming over personally to assess the damage. You arranged for a contractor who was familiar with the type of problem and showed it in his dealing with me Office down time was minimal. I lost two days of seeing patients initially and would have been able to see emergency patients if necessary. While you were in the office, you heard some patients complain but they were assured that everything was under control. Thanks to your contractor, Joe Gentile, everything went smoothly. He arranged time with me and always showed up. He constantly telephoned. After the emergency portion of the repair, we arranged the days for the fixing up at minimal inconvenience for me each day, the office was left “in working shape” and I was very pleased with his firms work. He let me know what extra costs would be in advance, i.e. what he was responsible for, what I was responsible for. If there was a delay, I was prepared for it. I have dealt with contractors before, but Joe is on the top of the list. Thanks for your recommending him. Thanks for your taking care of the problem. I was very pleased with your company.
Dr. David L. – Plainview
To Whom It May Concern,
My wife and I sustained substantial damage to our home in the spring of 2010, and made an insurance claim through Liberty Mutual. We were given the names of several approved contractors, one of them being PCI.
After our initial meeting, I was so impressed with Bill Immel and his crew, that I hired them almost immediately. Their pre-job discussions, concerns, and questions demonstrated their experience and knowledge of our needs. Boy, am I glad that I did! I have never written a letter of recommendation in the past for a contractor, but I feel that PCI deserves to be acknowledged by me, for the work they have done on my house.
PCI is the most professional contracting company I have ever used. My house is big and very old, and in the past 25 years that I have lived here, my wife and I have done a lot of construction, using many different contracting companies.
PCI has by far been the best. Its workers genuinely care about its customers, their property, and personal issues such as job site cleanliness, dust, waste and living disruptions. PCI works in a very smart and efficient manner. In addition, during construction many new issues arose (unrelated to our initial project estimates) when opening up the walls, new decorating options etc. PCI dealt with these curve balls economically and professionally. When these unexpected issues happen (as anyone that has done construction in the past knows) PCI is flexible and ready with the perfect solution to make the customer satisfied.
Therefore, I am delighted to highly recommend this company to everyone who needs a full service construction company.
Mr. & Mrs. Butler – Long Beach
Very often people are quick to write letters of complaints but unfortunately we don’t write as quickly when we have to compliment someone. On May 23rd, I called Metropolitan because my kitchen ceiling collapsed and I was in a panic. You were very helpful in getting someone to my home almost immediately.
The restoration company that you sent, PCI, was wonderful. They came right away to inspect the premises and take care of the situation.
I want you to know how pleased I was with PCI. Today we find many contractors who are incompetent, this is not the case with PCI. They are reliable, honest and their staff is very professional. It has been a pleasure dealing with them.
It has also been a pleasure dealing with Metropolitan.
Ann – New Hyde Park
Dear Mr. Sharkey,
It is with sincere appreciation we write this letter regarding our recent claim (ALD43916RD). There were so many people involved, all of whom worked their hardest and did their very best to help us and “take care of us” in order to bring this very difficult (and, for us, frightening) situation to an amazing close.
From the very beginning, MetLife was right there for us, and the “taking care of us”, and everything else, began from day one, starting with Sean Drake the agent in charge of the claim.
PCI, all their people, and the outside companies they called upon, worked their hardest and all did above and beyond to make sure we were happy and satisfied. The men who “ran the job,” Tom, Andy and Billy were, and are, outstanding both as people and as craftsmen.
To say we are satisfied is putting it mildly. To say we are very happy is getting closer. To say we are ecstatic is right on target.
Many, many thanks for all you did. Please let the “powers that be” know how wonderful Sean, and PCI, et al are and how pleased and grateful we are with them and with you.
Barbara and Don – Greenlawn
To Whom It May Concern,
On January 23, 1997 the China Institute suffered significant water damage as a result of a broken water pipe. Our water damage problems were compounded by the fact that we were also in the final stages of preparing for the opening of a new exhibit in our gallery.
The purpose of my writing is to let you know that the team from PCI Services did a great job of restoration in a very timely manner, but more importantly they did it with extreme courtesy and minimal disruption to our staff and visitors to the Institute.
We hope that the Institute does not experience any future disasters, but if it would, there is comfort in knowing that a company like PCI can make a bad situation much easier to get through.
China Institute of America
I want to express how pleased and satisfied I am with the quality, service timely and professional work you and your staff have provided and completed to my home recently.
Given the extent of water damage, mold and an inconvenience to our living condition while the necessary repairs were being made you and your staff made it a lot easier to live through. As many people can attest while living in an environment that is also going through a renovation process, it can be a very stressful and irritating time for anyone.
Your staff, which was managed by Edison, was always on time, courteous, helpful and professionals at every moment. They took extra care to keep the dust to a minimum, covered the furniture and doors and removed all debris. I also must commend you for always keeping me informed and communicating with me all the necessary details of the work progress and also dealing with my insurance company.
I wish you all the best and continued success to everyone at PCI.
Ray – Westbury
My wife and I would like to extend our gratitude for the wonderful service PCI Services extended to us during the very trying period following the flood and ceiling collapse at our apartment at 312 East 81st Street in Manhattan this fall.
You and your crew were prompt, efficient and very helpful every step of the way! We were truly impressed with the pleasant way everything was taken care of. You made our lives so much easier than they otherwise might have been.
Thank you! Thank you!
We hope you and your colleagues, and your families, enjoy a wonderful holiday and a happy and safe new year.
Lawrence – Queens
Letter of Appreciation
This letter is to thank PCI Services, Inc. and their crew for an outstanding planning and construction work performed to repair the damaged wall.
The project began on time, workers were on the job every day on time, all work was completed within the agreed upon time frame, and all work was completed outstandingly.
Many special thanks to Tom Gentile for his expertise in handling unknown surprises and his dedication to complete the work with quality service.
We will definitely contract with PCI Services, Inc. again in the future for any types of construction work…with confidence.
Jay Y., President.
Laurelton Hand Car Wash
Dear Joe and Mike,
In these times when quality service is hard to find we thought we should take some time to tell you how much we appreciate the fact that you both take your profession so seriously.
We had such a disastrous boiler puff back that I thought my house would never look the same. Well, after your crews were done it looked so much better!! Thank goodness we have such a reputable insurance company and one that works in such a way that the customer is at a minimal amount of discomfort When the adjuster explained to me that they would have you call me I wasn’t sure that this system would work out satisfactorily to me and my husband. I had never used a company that provided all the necessary employees to complete all the varied jobs that needed to be done. From the very beginning I was pleasantly surprised! Joe, you were the most courteous gentleman I have dealt with in a long time. Your thorough evaluation of the damage and explanation of how you and Mike would handle all the details was such a joy. I was upset enough and it was a relief to have someone come in and decide what had to be done and then make sure it was carried out.
Andy and his cleaning crew were top notch. I was so impressed with how they tore this house apart and thoroughly cleaned each item so carefully. They even painstakingly cleaned individual crystal pieces etc., in my hutch and knick knacks on my daughter’s’ dresser, things which were covered in soot. I couldn’t believe there was soot in my kitchen drawers, they cleaned it. They even knew to clean the fans on the refrigerator, etc. so the soot wouldn’t be circulated around the house again. I was impressed!!
Mike, Andy and their crew did a wonderful job painting and papering. We were very pleased with the careful attention they gave to all detail.
Billy and his carpet crew did a superb job installing the new carpets. I was very happy with the choice and quality of the carpet samples you have in your office. It was nice to be able to come right there and discuss options with you and know that you would take care of everything else.
Mike, you are the best! You were so terrific about coming around to make sure everything was running smoothly and that the job was being done right. You were always so polite and patient when I had a hard time making decisions and your input was greatly appreciated.
In all we can’t say enough about PCI. We would highly recommend you to anyone who is looking for quality and professional service and just plain courtesy.
Laurie and Vincent – Long Island
I wanted to take the opportunity to thank you and especially your brother for the very professional and courteous manner in which your firm handled itself.
The clean-up was quick and efficient and please use my name as a future reference, if needed.
Very truly yours,
Meeker Sharkey Insurance
Dear Mr. Gentile,
This letter is in appreciation of the excellent services you provided our corporation. The repairs you made for us on such short notice is highly commendable. It was extremely important to get back in operation as quickly as possible.
I again wish to thank you personally and also give my thanks to your very friendly and efficient staff.
My very best wishes,
Luthar K. Pres.
LDC Enviro Corp.
Dear Mr. Gentile,
Recently, due to a flood in our home, we required the services provided by your firm. All of the people sent by your firm to provide those services were good craftsmen, and we were very pleased with the way in which they handled their tasks.
Two of your employees do deserve special mention for the extra effort and expertise they demonstrate. Bill Immel went out of his way to accommodate us with answers to all of our questions and, in addition, gave us many helpful ideas and recommendations for improving our home. He presents himself most professionally.
Bill Sexton, too, handles himself most professionally, works meticulously, and the work result is exceptional.
Please extend to them both our thanks, again, for a job very well done. We truly appreciate it.
Russell & Marcia – Muttontown
Just a note to tell you how much of a pleasure it was to deal with you and PCI. About a month ago we had a very unfortunate flood. The damage was very evident. You moved into action and seemed to make things go easily and basically hassle free.
I want to commend you for your professionalism and hands-on service.
Joseph – Brooklyn
To Whom It May Concern,
We would like to say “Thank You” for sending such a pleasant repair crew to our co-op apartment to do the necessary repairs in our kitchen due to an inoperable and leaking hot water heater.
The crew, under the leadership of Project Manager, William Immel, from PCI Services, were extremely courteous and pleasant and performed excellent repairs in our kitchen. Everyone who has visited us and has seen the work has remarked that we now have a “brand-new kitchen”.
We would definitely recommend PCI Services for anyone who needs repair work done.
Again, Thank You, for using this company for your repair work.
Robert and Mary Lou – Coram
I have been wanting to write to you and PCI for some time now. I want to thank you for such an outstanding job – WELL DONE. PCI services were truly a blessing after our March flood.
From the very first phone call to PCI requesting help, after water flooded my home for several hours, to the final touches, you were fantastic. Your professionalism, workmanship, and handling of my claim from start to finish were a true credit to PCI and Metropolitan Insurance. I am so happy they referred us to you. Your men came in and picked up the water soaked flooring, dried out the house, and then repaired and replaced all the damaged areas. The carpenters, Bill and Mike, were just great and a true credit to your company. Their work was outstanding. Even when I came out to Bohemia to pick out flooring, PCI went over and above. I locked my keys in the car and PCI had a locksmith retrieve my keys. Everything you did was above and beyond expectations.
PCI offers a service that is truly outstanding. Our every concern and request was handled with great care. Thank you for being there for us and thanks again for a GREAT JOB!
Mary Anne and Charles – Long Island
The purpose of this letter is to commend your company for hiring PCI Restoration Services to help your policy holders in their time of need.
I had, as you know, foundation and pipe leaks in my home in February of this year. We were beside ourselves because no plumbers, and I mean experienced plumbers, could not figure out where the problem was or how to fix it. We had no heat, no water and a blizzard on the way!
After calling Liberty Mutual we were very quickly contacted by Ken Wilson from PCI, who was very efficient and caring, and said he had a plumber who would be able to fmd the problem. We said fine, not really believing him, after having two other plumbers in our home, that this one would be able to figure it out. Well along came George Cavanagh and in a very short time, figured out the problem and he was back in a day (after giving us heat & limited water) and he and his great crew started their work. They were neat, polite, knew what they were doing and very sympathetic to our problems. They gave us the option of re-routing the pipes in the ceilings instead of destroying a lot of flooring looking for yet a second leak. After checking with both my husband and I, he went ahead & did the re-routing job. They took care not to ruin anything or break up my new ceramic floor, and tried to keep the dust down to a minimum. They fixed the problem, checked back numerous times and were there in a minute if we had any other problems. Fantastic, professional, knowledgeable workers and really nice people.
Monique Caputo, the very competent Loss specialist, was at our home in a flash to check on everything and give us an advance on our claim so we could get the carpeting taken care of as soon as we wanted to. Lovely lady.
Then the construction people came Bill Immel, and his crew (Billy Sexton & Kevin Rivers) to repair the extensive damage in the ceilings, walls etc. Once again, great workers, fast, neat and very accommodating. They did a beautiful job and you would never know that there was any damage in my home after they were done.
I can’t say enough about ALL these workers. Kudos to them, they all deserve a bonus!!!!!!!
THANK YOU ONE AND ALL!!!
I highly recommend Liberty Mutual to anyone who needs homeowners insurance!!
Mr & Mrs. William – Coram